The report navigates the evolving landscape of guest satisfaction and performance metrics, and analyses 5 years of data to highlight trends both regionally and globally.
BARCELONA, Spain, March 12, 2024 – Shiji, the global hospitality technology innovator, is thrilled to announce the release of the Shiji ReviewPro 2023 Guest Experience Benchmark Report. The report delves into hotel performance metrics and guest satisfaction trends in 2023, offering valuable perspectives on the trajectory of the sector.
Key insights from 2023:
- Positive mentions increased 2.8% worldwide, highlighting an increase in perceived quality
- GRI increased by 0.9 points, signaling ongoing recovery efforts.
- Asia-Pacific saw significant review volume growth, while Europe’s remained modest.
- Market leaders faced challenges due to fluctuating review volumes.
- Improved response rates and faster turnaround times reflect proactive guest satisfaction efforts by hoteliers.
Furthermore, the report offers actionable data-driven recommendations to help hoteliers improve guest experience further, focusing on the importance of innovation and customer-centricity in today’s hospitality landscape.
“Our latest report goes beyond data; it offers actionable insights to drive real improvements in guest satisfaction,” emphasized [Shiji person]. This commitment underscores Shiji’s dedication to driving innovation and excellence, ultimately shaping the future of hospitality for the betterment of all involved.”
The 2023 “Year in Reviews” Guest Experience Benchmark draws upon an analysis of over 35.8 million reviews of 9,500 hotels worldwide, spanning 68 languages. This marks the second edition of the annual report, with the previous edition having garnered over 1,000 downloads
For access to the full report and to explore the data and analysis it contains, please visit https://reviewpro.shijigroup.com/education/guest-experience-benchmark-q4-2023
About Shiji
Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com.
