NH Hotel Group (a part of Minor Hotels) has implemented Shiji ReviewPro for reputation management, case management, and guest surveys in order to better manage the guest experience.
BARCELONA, Spain, November 2, 2023 – Shiji, the global hospitality technology innovator, today announced that NH Hotel Group, part of Minor Hotels, has chosen Shiji ReviewPro to handle its on-line reputation management, guest surveys, and case management. This strategic partnership reflects NH Hotel Group’s commitment to delivering exceptional guest experiences across its diverse portfolio of brands, which includes Anantara, Avani, NH Hotels, NH Collection, nhow and Tivoli.
Minor Hotels Europe & Americas recognized the need for a more sophisticated and data-driven approach to guest feedback and online reputation management. Shiji ReviewPro’s industry-leading solutions offer NH Hotel Group the flexibility, integrations, comprehensive reporting, real-time guest review data, benchmarking capabilities, an upgraded and improved survey module, and in-stay guest engagement functionality. Coupled with powerful case management for in-house service recovery, these features address NH Hotel Group’s exacting needs, enabling them to put more resources on improving guest experiences and managing their online reputation with precision.
Quick onboarding and superior client support have been pivotal in NH Hotel Group’s success with Shiji ReviewPro. Javier Marmol, spokesperson for NH Hotel Group, said, “We are extremely pleased with the seamless integration of Shiji ReviewPro into our operations. The smooth onboarding process and unwavering support from Shiji have been instrumental in our journey to elevate guest satisfaction across our properties worldwide.”
This partnership extends the relationship between Shiji and Minor Hotels, a partnership enjoyed for over six years. It goes beyond typical client-vendor dynamics; Minor Hotels has actively contributed to the development of innovative products, including case management solutions and more.
Kevin King, COO of Shiji, said, “NH Hotel Group is a renowned leader in the hospitality industry, and we are honored to support them in their mission to provide unparalleled guest experiences. Shiji ReviewPro’s robust platform aligns perfectly with NH Hotel Group’s vision, and we look forward to supporting them on their journey to excellence in the global hospitality sector.”
About Shiji:
Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information visit www.shijigroup.com and reviewpro.shijigroup.com
About Minor Hotels:
Minor Hotels is an international hotel owner, operator, and investor currently with more than 530 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Tivoli, NH Collection, NH Hotels, nhow, Elewana, Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International properties, Minor Hotels operates in 56 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, South America and North America. With dynamic plans to expand existing brands and explore strategic acquisitions throughout opportunistic markets, Minor Hotels pursues a vision of a more passionate and interconnected world. Minor Hotels is part of the GHA DISCOVERY loyalty programme, enabling travellers to savour every moment at home or away, while being recognised and rewarded at participating hotels and resorts worldwide.
For more information, please visit www.ghadiscovery.com
For more information, please visit www.minorhotels.com
